Clear terms for transparent service.

Bookings may be placed as a guest using an email address and phone number, or through a registered vAI Rides account. Customers are responsible for providing accurate and complete information at the time of booking, including:

• Full name and a reachable phone number and email address.
• Accurate pickup and drop-off locations, including building names or landmarks where relevant.
• Correct scheduled date and time, including return journey details if applicable.
• Flight number for airport transfers to allow flight-tracking and adjusted dispatch.
• Any accessibility requirements or special requests that affect service delivery.

A booking confirmation email containing your trip summary and booking reference will be sent to the email address provided. Guest bookings can be retrieved at any time using your booking reference. You are responsible for keeping this reference secure.

Incorrect or incomplete information may affect service quality, timing, or vehicle assignment. vAI Rides does not accept liability for service issues arising from inaccurate booking details.

Creating a vAI Rides account requires a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

• Notify us immediately if you suspect unauthorised access to your account.
• Account holders can view booking history, access receipts, and manage upcoming journeys from their account.
• We reserve the right to suspend or terminate accounts that are used in violation of these terms or in a manner that may harm other users or our platform.

Authentication is managed through Firebase (Google). Passwords are not stored by vAI Rides and are handled entirely by Firebase's secure authentication infrastructure.

Fares are estimated based on the service type, route, vehicle class, and any additional inputs provided at the time of booking. Estimated fares are calculated using distance and service parameters and are subject to confirmation.

Payments are processed securely online via Stripe. By submitting payment, you authorise vAI Rides to charge the amount shown for your booking. Card details are handled exclusively by Stripe and are never stored on vAI Rides systems.

• A payment link is included in your booking confirmation email if payment has not been completed at the time of booking.
• Payment confirmation emails and PDF receipts are issued automatically upon successful payment.
• Additional charges may apply for requested route changes, waiting time beyond included allowances, or customer-approved upgrades, and will be communicated before being applied.
• Applicable taxes are included in quoted fares where required by UAE regulations.

In the event of a payment processing failure, your booking may be held in a pending state. vAI Rides will contact you using the details provided to resolve the matter promptly.

Cancellation windows and any applicable charges are communicated at the time of booking. The specific policy applicable to your booking type is included in your confirmation email.

• Cancellations made within the communicated free-cancellation window will be processed without charge.
• Cancellations outside the free window may be subject to a partial or full fare charge based on operational costs already incurred.
• No-show charges apply where a chauffeur has been dispatched and the customer cannot be reached or does not present at the pickup location within the waiting period.
• Airport transfers include a standard complimentary waiting period to accommodate flight delays. Extended waiting beyond this period may incur additional charges.

vAI Rides holds its chauffeurs to a high standard of professionalism, discretion, and safety. We ask that customers extend the same respect in return.

• Customers must not engage in behaviour that is unsafe, abusive, or disruptive during a journey.
• Smoking, consumption of alcohol, and the carrying of prohibited substances in vehicles are not permitted.
• Damage caused to vehicles by a customer will be the financial responsibility of that customer.
• vAI Rides reserves the right to decline service to, or terminate a journey for, any customer whose conduct poses a risk to the safety or wellbeing of the chauffeur or others.

A PDF receipt is available for all completed and paid bookings. Account holders can download receipts directly from their account. Guest customers may request a receipt by email using their booking reference.

Receipts and booking records are retained in accordance with our Privacy Policy and applicable legal requirements. If you require a formal tax invoice or VAT receipt, please contact us directly.

While vAI Rides operates to high reliability standards, certain factors may affect service delivery:

• Traffic, road conditions, weather, or unforeseen external events may affect vehicle arrival times.
• Force majeure events, including but not limited to natural disasters, civil unrest, or government-imposed restrictions, may require cancellation or rescheduling.
• vAI Rides is not liable for indirect, consequential, or special losses arising from late arrival or service disruption where such disruption is beyond our reasonable control.
• Our total liability in connection with any booking is limited to the fare paid for that specific journey.

Nothing in these terms limits liability for death, personal injury caused by negligence, or any other matter that cannot be excluded by law.

vAI Rides may update these terms from time to time to reflect changes in services, legal requirements, or operational practices. The date at the top of this page reflects the most recent revision. Continued use of the service following an update constitutes acceptance of the revised terms. Material changes will be communicated by email where required.

Questions about these terms can be directed to enquiry@vairides.com.